Privacy Policy
Effective Date: 09 January 2025
At House Hat Ltd (“House Hat,” “we,” “us”), we prioritize your privacy and are dedicated to safeguarding your personal data. Our commitment extends to ensuring that the personal information you share with us is handled with the utmost care, transparency, and responsibility. This privacy policy outlines what personal data we collect, why we collect it, how we use it, and the measures we take to protect it.
If you have any questions or concerns about this policy or your personal data, please contact us at:
- Email: contact@house-hat.com
- Phone: 07801 588832
1. What Personal Data We Collect
We collect various types of personal data depending on your interaction with House Hat. This may include:
Contact Information:
- Full name
- Physical address
- Phone number
- Email address
Transaction Data:
- Delivery and billing information
- Payment details
- Purchase history and order details
Technical Data:
- IP address
- Website usage statistics
- Browser type and version
- Device type and operating system
Marketing Data:
- Preferences for receiving marketing communications
- Interaction data related to email campaigns
2. How We Collect Personal Data
We gather personal data from multiple sources, including:
Direct Interactions:
- When you fill out forms on our website (e.g., contact forms, job applications, newsletter sign-ups).
- When you communicate with us via phone, email, or in person.
Business Agreements:
- If you are a contact person for a company that does business with us.
Software Downloads:
- From software developed by House Hat or trusted third-party developers engaged by us.
Third Parties:
- From our business affiliates, group companies, or service providers who supply data in the course of their services.
3. Why We Process Your Personal Data
We process your personal data based on the following legal grounds and for these purposes:
a. Contractual Performance:
- To process your orders and manage deliveries.
- To handle and respond to job applications.
- To fulfill our contractual obligations with customers, suppliers, and partners.
b. Consent:
- To send you marketing materials, including promotional emails, if you have opted in.
- To use your photo or image for marketing purposes (e.g., case studies, testimonials).
c. Legal Obligations:
- To comply with laws and regulations, such as accounting and tax obligations.
- To maintain records for auditing purposes.
d. Legitimate Interests:
- To communicate with you about our products, services, and promotions.
- To maintain and develop business relationships.
- To improve our website, products, and customer service.
- To protect our business from fraud, security breaches, and other risks.
4. Data Retention Policy
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Our data retention periods are as follows:
Customers, Distributors, and Agents:
- Personal data is kept for up to 2 years after your last interaction with us, unless a longer retention period is required by law (e.g., for warranty or accounting purposes).
Company Representatives:
- Data is retained for as long as you remain the designated contact person for a business we work with.
Job Applicants:
- Data related to job applications (CV, cover letter, and photo) is kept for the duration of the recruitment process and up to 6 months thereafter. This allows us to respond to potential legal claims or consider you for future opportunities.
Communications:
- Emails and messages are retained until your query or issue has been fully resolved.
Marketing Data:
- We may use your data for direct marketing purposes for up to 1 year after our business relationship ends, unless you opt out.
Consent-Based Data:
- Data is stored until you withdraw your consent. You can do this anytime by contacting us.
5. How We Share Your Personal Data
We treat your data with care and only share it when necessary. Data may be shared with:
Trusted Partners:
- Third-party partners who help us with deliveries, IT support, marketing, and customer service. These partners are contractually bound to protect your data.
Business Transfers:
- If House Hat undergoes a business sale, merger, or acquisition, your data may be transferred to the new owners.
Legal Compliance:
- When required by law or government authorities, we may disclose personal data to comply with legal obligations.
6. International Data Transfers
If we transfer your personal data outside the EU/EEA, we ensure it is protected by one of the following safeguards:
- Adequate Protection:The receiving country provides an adequate level of data protection, recognized by the European Commission.
- Standard Contractual Clauses (SCCs):We use contractual terms approved by the EU to protect your data during transfers.
- Your Consent: We will ask for your explicit consent before transferring data when no other safeguards apply.
7. Your Data Protection Rights
You have several rights regarding your personal data:
- Access: Request details about the personal data we hold and how we process it.
- Correction: Ask us to correct any inaccurate or incomplete data.
- Erasure: Request deletion of your personal data in certain circumstances (“right to be forgotten”).
- Restriction: Restrict the processing of your data in specific situations.
- Objection: Object to the processing of your data, especially for marketing purposes.
- Data Portability: Request that your data be provided in an electronic format for transfer to another organization.
Withdrawal of Consent:
If you have provided consent for processing, you can withdraw it at any time by contacting us.
8. Policy Updates
We may update this privacy policy periodically. We encourage you to review it regularly on our website. If we make significant changes, we will notify you via email if we have your contact details.
9. Contact Us
If you have any questions about this policy, your personal data, or how we handle your information, please reach out to us:
- House Hat Ltd
- Email: contact@house-hat.com
- Phone: 07801 588832